Stonewalk Beauty Policies
At our Beauty Salon, we thrive on providing each and every client who walks through the doors with the best possible service we can offer. That’s why we have some policies in place to ensure everyone enjoys their Stonewalk Beauty experience.
Stonewalk Beauty advises all clients to pre-book appointments to ensure the desired date and time are secured. Walk-in appointments are also welcome and accepted provided there is availability for required treatment(s).
Stonewalk Beauty operates under a no-refund policy.
Stonewalk Beauty reserves the right to refuse service to any person(s) demonstrating inappropriate, rude, or aggressive behaviour.
Please ensure you give us the correct contact information. Stonewalk Beauty may send reminders by text or telephone calls to notify you of your upcoming appointment.
Various treatments, including but not limited to tint, require a 24-hour test patch policy to be signed by the client.
Deposits
£10 deposits apply to all treatments above £10.
Cancellations and/or alterations made within 24 hours of appointment time will result in the loss of the deposit as a late cancellation or a no-show for an appointment means someone on the waiting list loses out.
Appointment date and/or time changes are restricted to two changes. Any further changes will result in the loss of the deposit.
Stonewalk Beauty reserves the right to ask the full price of future booked treatments in the event of late cancellation or a no-show.
Lash Extensions
Lash infills are every 2/3 weeks. All infills after 3 weeks will be treated as new set.
We do not infill other lash artists work. In this event, lashes will need to be removed and a new set will be applied.
Gift Certificate
Gift Certificates are valid for 2 months from the date of purchase and must be physically presented on the day of treatment to be redeemed.
Gift certificates purchased with sale prices must be used on or before the sale/promotion end date.
£10 will be deducted from all Gift Certificates in the event of cancellation/alterations/no show as it is treated the equivalent of a £10 deposit.
Gift certificates are non-refundable and cannot be exchanged for money.
Privacy
The safety of our clients is important to Stonewalk Beauty. Information collected/received from clients, including consultation forms, is used strictly for health and safety purposes only for booked treatments.